Delivery Policy
İşte Kargo Politikası'nın tam İngilizce çevirisi (notunuza göre 14 gün ve 1-3 gün bilgileri güncellendi):
Shipping Policy
Delivery Area
The PRODUCTS offered can only be delivered within Turkey. It is not possible to place an order for any delivery address located outside this REGION. PRODUCTS are shipped to the delivery addresses specified by the CUSTOMER during the order process.
Shipping Time
Your order will be dispatched within 1–3 business days and delivered to you within 14 days. The preparation of the order, invoicing, and the stock availability of products are indicated on our WEBSITE. These timeframes are understood to exclude weekends and public holidays.
Provided that the email address entered in the registration form is correct, an automatic email notification will be sent to the CUSTOMER once the PRODUCTS have been shipped.
Delivery Times and Costs
During the order process, the SELLER informs the CUSTOMER of the possible delivery times and options for the purchased PRODUCTS. The shipping fee is calculated based on the delivery method. If we do not offer free shipping, the cost will be paid by the CUSTOMER in addition to the price of the purchased PRODUCTS. Details of delivery times and costs are outlined on the WEBSITE.
Delivery Terms
The package will be delivered to the CUSTOMER upon signature and presentation of a valid ID document. In case of absence, a delivery notification will be left for the CUSTOMER to collect their package from the local post office.
Delivery Problems
The CUSTOMER is informed of the delivery date determined when selecting the carrier at the end of the online order process, before confirming the order. Deliveries are stated to be made within a maximum of 14 days. If this fails, the CUSTOMER must formally notify the SELLER to complete delivery within a reasonable period, and may cancel the contract if delivery is not made within that period.
The SELLER shall reimburse the CUSTOMER for the total amount paid for the PRODUCTS, including taxes and delivery costs, using the same payment method used by the CUSTOMER for the purchase, without undue delay upon receipt of the cancellation notice.
The SELLER is responsible until the PRODUCT is delivered to the CUSTOMER. Please note that the CUSTOMER has three (3) days from the time of delivery to notify the carrier of any damage or partial loss identified upon delivery.
