FAQ's
Frequently Asked Questions
What is Pillowen?
Pillowen is your go-to destination for premium sleep products designed to enhance comfort and improve sleep quality. We focus on high-quality materials and innovative designs to help you rest better.
Where is Pillowen located?
We are an online company that ships our sleep-enhancing products to customers worldwide. We manufacture in Turkey.
Orders & Payment
How can I place an order?
Visit our website, add the products you like to your cart, and proceed to checkout. Follow the instructions to complete your purchase securely.
What payment methods do you accept?
We accept all major credit and debit cards at checkout, including Visa, MasterCard, American Express, Maestro, Apple Pay, Union Pay, Shop Pay, Google Pay, PayPal, and other secure payment methods.
Shipping & Delivery
Where do you ship to?
We ship to Turkey and all across Europe.
How long does shipping take?
Shipping times vary depending on your location.
- All orders are processed within 1–2 business days.
- Transit time: 1–3 business days
Please note that delivery times may be affected by customs procedures and local postal services.
How much does shipping cost?
Shipping is always free.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your package in real time.
Returns & Refunds
What is your return policy?
We offer a 14-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it or request an exchange within 14 days of the delivery date. Products must be in their original packaging.
How do I initiate a return?
To initiate a return, please contact our support team with your order details. We will provide you with instructions on how to return your product.
Do you cover return shipping costs?
Return shipping costs are the responsibility of the customer, unless the product arrives damaged or defective.
When will I receive my refund?
Refunds are processed within 7 business days of receiving the returned item. The amount will be credited back to your original payment method.
Customer Support
How can I reach customer service?
Our support team is ready to help you with any questions or concerns. You can reach us at:
- Email: pillowenofficial@gmail.com
- Contact form: Available on our website
Do you offer discounts or promotions?
Yes! Subscribe to our newsletter to stay up to date on special offers, exclusive discounts, and new product launches.
